An average appointment costs at least £120 and every time an appointment is missed, the costs of DNAs or ‘Did Not Attends’ adds up.
Figures at The Royal Oldham show that 12 per cent of patients fail to show up for their first appointment and almost 13 per cent for follow up appointments.This figure reflects a similar trend in hospitals across England. Figures from the NHS Confederation suggest that 5.8million appointments were missed in the year to September 2018, which cost the NHS around £700million.
The Royal Oldham Hospital is undertaking more research to understand the reasons why patients don’t attend their appointment and is looking at ways it can better support patients to cancel or reschedule their appointment.
In the meantime, the Trust is urging patients to help the NHS to make the best use of available resources by cancelling or rearranging any appointments they can’t attend. They can do this by calling the Trust’s Booking and Scheduling team on: 0161 778 2233.